Well as hard as I find it to write this blog post I feel I must share my experiences to save you from going down the same road I did as I have had nothing but frustrations for the last 10 weeks trying to set this up.

I had heard many great things about Infusionsoft and decided to check them out. You can see what they offer here, Initially all I wanted to do was use their affiliate program and possibly use their autoresponder service at a later date. The plan was to put all of my products under one roof using one system. Now at $299 per month this was no cheap affiliate program but I decided to contact someone at Infusionsoft to ask about their service. This is where the problems started.

I asked if I would be able to use PayPal to accept recurring billing payments, I was told I would be able to do this no problem and was then told about the wonderful things Infusionsoft would do for my business. (If anyone from Infusionsoft reads this I still have the email from Scott Morrision telling me the setup with PayPal was possible)

So I decided to sign up and get things moving. Now remember I had done some research and while I consider myself to be quite technically experienced I knew this wasn’t going to be easy to set up so I had to get the help of a programmer to set things up.

Without boring you with the details I have now gone through 3 programmers and none of them can set this up for me, the reason they can’t set this up is it can’t be done and Infusionsoft have acknowledged it but that’s not where my problem lies.

You see, during all of this time I have had to contact Infusionsoft support numerous times and I must say their support is non existent.

• They will tell you anything to get you off the phone.
• They don’t reply to support tickets.
• They pass you to another department which sends you to an answerphone.
• They promise to ring you back but never do (this has happened numerous times)
• The guy you need to speak to is always ‘in a meeting’ or ‘away from his desk’.
• ETC, ETC.

They simply don’t seem to care about their customers, now remember this is a $299 per month service we are talking about here. Not some $10 product.

Anyway, to cut a long story short last week I decided to go with a different company and got set up in 3 days, if only I had done this in the first place. So I contacted Infusionsoft to cancel my account and request a refund of the $900 they have as they mis-sold me their product.

After submitting a support ticket last week and making 3 phone calls yesterday and being ‘promised a reply by close of business today’ guess what!

I’m still waiting!

Now get this, I can’t cancel my account unless I talk to someone at billing. When you contact billing you get an answerphone, but what’s the point of leaving a message as they don’t respond.

My next payment of $299 is due on the 23rd of May and I have given up trying to cancel my account. I am simply going to do a chargeback.

How a company that is supposed to help the Internet Marketer can treat a customer like this is beyond me. I may receive some flack for this post but as one of my blog readers I must warn you, if you value your business stay well away from Infusionsoft.

This whole experience has probably cost me in the region of $30,000 as I am now 10 weeks late with an evergreen product launch. Let’s just hope this blog post prevents a few people going through the same experience I have.

They will tell you what you want to hear to make a sale but that’s where the communication ends.

If anyone from Infusionsoft reads this please cancel my account so I don’t have to perform a chargeback. My username is ‘planetsms’

Rant over!

[Update] A lot of people are asking what service I have switched to. At the moment I just put the product in question on ClickBank. That’s one company who value their customers who I’ve never had an issue with in 5 years. If i do go with an all in one system I can recommend I will let you guys know.

[Update 2] I’ve just received this email from Infusionsoft:

Hi John, I tried to call you but there was no answering service. So am emailing you this response. My name is Clay Jeppsen. I am an Account Manager here at Infusionsoft, yesterday I received an email from my boss to contact you regarding your request to cancel. By the time I opened the email it was already late in the evening there in the UK. We are in Arizona, 9 hours difference. It proved to be a poor choice of me to wait and call you today. For that I apologize. And I am sincerely sorry for the fact that Infusionsoft was not able to get your project off the ground. I believe it is still a bug that our tech support is trying to fix, but that is not your problem. And, Infusionsoft is not in the business of taking peoples money. We are in the business of growing businesses; this is what we pride ourselves on. For that reason I have refunded 897.00 American dollars back to your Visa and canceled your account. I hope this helps towards your future endeavors and time lost with Infusionsoft. Like I said, we would have preferred a more prolific outcome. If we are going to part, I hope we can at least agree on one thing – that we wanted you to be successful with our product. Your success brings us success. That is healthy for the both of us. I wish you the best in the future. If you have any questions for me please call or email me.

It’s a shame it took this blog post to get action but there you have it. You have to love the power of the Internet and social media, thanks everyone for your support, I truly appreciate it.

[Update 3] Yet another response from Infusion, it’s strange how they suddenly want to communicate with me now.

John,

I have to say when I woke up this morning, checked Twitter and saw a handful of mentions to your blog post, I was disappointed to say the least. I was disappointed because I know great lengths Infusionsoft has made (and continues to make) to deliver exceptional service to all users. I am glad we’ve taken steps to resolve this as quickly as we have.

I hope you understand that we earnestly worked hard to earn your business and legitimately wanted to help you and your business grow. Our app had all the functions you desired, but it seems the point of failure was on the merchant processing needs. We have hundreds and possibly thousands of users who successfully use our app with PayPal Payflow Pro for recurring billing. I know this wasn’t what you expected and I totally understand why it was frustrating.

I would like to point out that we have been on top of the support cases you submitted. I wouldn’t exactly say we were “non-existent” nor have we pushed you off the phone. We take sincere pride in our 92% customer satisfaction and work hard to push that even higher. We will made necessary accommodations to keep our users happy and their businesses growing. We’ve listened to our customer feedback on help and have made numerous improvements to our Help Center — clearing away the unnecessary and providing more detailed articles, tutorials and helpful videos for users. To date, our support team’s support case ratings have averaged at 4.54 out of 5.0 which leads us to believe most users receive timely, satisfactory service.
We accept and apologize for the difficulty in reaching our account management team. We have sent an internal communication to advise all employees on how to properly handle such concerns. While this does not ameliorate your concerns directly, it will help us improve and provide even better service for all our users.

And one last point — and I want your readers to hold us to this – we commit to following up with every customer concern within one business day. We know it’s unacceptable to wait for a response from a modern, upstanding company and we’re stepping up to the plate to provide excellent service to everyone. We’ve grown quite a bit and that’s no excuse to accept inferior service. Conversely, we will take all the steps to hold our customers accountable once they use our app to use it successfully and accept our guidance in making the most from the app. After all, we’re both in this game and want to keep our customers happy.

I hope you understand we meant this response with the best of intentions. As I mentioned to you on Twitter, any person who endured such a bumpy experience would have been met with such compassionate and rapid service from us. We’re a different company than we were before (Google us and see what mistakes we’ve made in the past) and would like to let you know that we welcome any feedback, suggestions and improvements to make our app and service better.

Thanks for the feedback the opportunity to serve you better. Let us know if you have any questions or feedback.

Warm Regards,

Joseph Manna
Community Manager, Infusionsoft
Email: joseph.manna@infusionsoft.com
Twitter: @joemanna | @infusionsoft
Ph: (480) 289-6814

Reply from John

My only response to that is if you ‘take sincere pride’ in 92% customer satisfaction that’s actually quite shocking as that means 8% of your customers are not satisfied with your service and you seem happy with that. If you were trading on eBay with 92% satisfaction nobody would buy from you and eBay would probably close you down.

Do you want to learn how the pro’s create sales pages that look amazing? Do you want to learn what they know that ‘makes’ people buy their products?

Of course you do! The fact is that everyone wishes they could make more sales, regardless of what, when or how they are selling. Isn’t that the whole point? To make as many sales as possible? I’m sure we can all agree that regardless of how good the product is, if you have a crappy sales page you are just wasting your time by driving traffic to it because no one will buy.
There are so many people out there claiming to have the ‘magic fairy dust’ that will turn your product in to a cash cow. How many of those products have you fallen victim to? Don’t get me wrong, I’m certain that there are some good ones out there but it just seems like we’re being pulled in so many directions all the time. How do you know which is the right one for you?

When it comes to selling a product there are a couple of things that are just common knowledge…
We all know it’s a numbers game and you have to get your product in front of lots of people to make a few sales.
We all know that it’s important to explain the features and benefits of our product and make it easy to understand.

Have you ever asked yourself why those things just don’t produce the results you need? What are you doing wrong? Why do these “Other Guys” have such success selling products of lesser quality?

Well, the answer has arrived. I just snatched up one of the first copies of Omar Martin’s “Kick Ass Sales Pages”and the creative juices have been flowing ever since. This is the same guy that brought us “High Performance Sales Secrets” and “Winning The Sale”. I must say this new product tops the list. It has truly opened my eyes to some simple things that I was just failing to do. I have all kinds of ideas now on how I can convert my sales pages into killer cash producing money machines!

This product is so much more than just an eBook. It is a full training course loaded with demonstrations and training videos. The best part of it is that you’re not just learning from Omar himself. You see Omar is in fact a sales expert and a very successful Internet marketer but what he has done is gotten 9 other expert marketers to share their sales secrets in this product including your’s truly (that’s me). “Kick Ass Sales Pages” is essentially a compilation (if you will) that gives you several angles on the necessary components to make your sales page… well… “Kick Ass!”

Check Out Kick Ass Sales Pages Here!

Without a doubt this product is going to help boost my sales and it can do the same for you. “Kick Ass Sales Pages”  will show you the keys to turning my products into cash and by the way…  the bonus products that are being given as part of the package will blow you away.  “Omarks!” is a product that provides a sure fire way to make your customers eyeballs pop when they see your sales pages. That product alone has got to be worth well over $200…  yet you get it for free.  Honestly, I don’t know how he’s done it… I’m just glad he did! So check it out right now.

Check Out Kick Ass Sales Pages Here!

Well what if I told you the most comprehensive product ever created to show you how to become creative and use eBay to your advantage has had a major update?

Yes, allow me to introduce The Silent Sales Machine version 6.0. That’s right, version 6.0.

The author Jim Cockrum is probably the most respected ‘eBay expert’ on the planet. He wrote the original ‘Silent Sales Machine’ way back in 2002 and since then has sold almost 100,000 copies, it is probably the best selling eBay guide of all time. And the good news is it has been brought right up to date with the release of version 6.0.

When you visit the sales page by clicking the link below you probably wont even be aware of the update. That’s because Jim hasn’t even updated the sales page yet but he will soon, but don’t worry, you will receive version 6.0 (and all future versions free) after you make your payment. But you better hurry as once the page is updated the price will rise so if you want to get The Silent Sales Machine for the best price ever now is the time.

The Silent Sales Machine

There are some products every budding entrepreneur must own and I strongly believe The Silent Sales Machine is one of these ‘must own’ products. Don’t delay, check it out now.

The Silent Sales Machine

This is a case study from a student who took part in John Thornhill’s Coaching program.

Name: Clint Herman

Niche: eBay

Website: www.clintherman.com/

Product: www.beginnersauctionguide.com/

From Clint

I have nothing but great things to say about John Thornhill and his coaching program. I’ve been around online for most of the last 10 years and I’ve seen a lot of online marketers come and go, but very, very few have stood out above all of the hype and greed. John is one of them. I’ve followed his business for a long time, snatching up his products along the way, and I jumped at the chance to get in his coaching program. And it has been a real blessing.

I’ve had trouble over the last couple years taking my business to the next level. I’ve struggled with a lack of focus, not having the mindset of treating my business as more than a hobby and lacking the drive to move forward. John’s coaching problem has pushed me past this point and I am now in overdrive.

Besides this, John packs his program FULL of solid information. Everything I needed was provided to move me from right where I was to successfully marketing a product online. And it was all provided in easy-to-follow step-by-step weekly modules. He also over-delivered, as he always does, and I expect his future coaching sessions will have even more. I was so impressed that I signed up for his advanced coaching program and I plan on staying in the program on a permanent basis.

Clint Herman

www.clintherman.com/

www.beginnersauctionguide.com

If you missed the Sky High Auctions launch price you will have to pay the full price that is currently $197 and soon to be $267

However, I have managed to set up a special page that allows you to buy Sky High Auctions at the original launch price.

Feel free to check out the regular price at:

http://www.skyhighauctions.com/

Then check out the deal I have secured for you at:

http://www.john-thornhill.com/discounts/skyhighauctions

If you have not yet checked out Sky High Auctions let me tell you this is one of the most comprehensive eBay courses out there.  When I say comprehensive, I mean it includes over 16 hours of step by step video lessons, written versions of every lesson, interviews with a range of different eBay powersellers and a whole lot more!

Here are some of the things that you will learn from Sky High Auctions:

* Find out all about a psychological technique to ramp up bids on online auctions so that they are maximized in any auction that you run.

* Did you know that eBay has created dozens of tools for you to use in order to maximize your profits? A lot of you might realize this, but are you using them? You will learn with step by step video lessons how to use these tools and so you can get to earning a full time living on eBay as soon as possible.

* Beginners – Learn the 6 simple steps to how eBay auctions work.

* At the end of each lesson you receive practical exercises to follow, so that you are taking action on what you learn. You just can’t beat learning by doing and seeing the results (in cash)!

* Learning by doing – What you absolutely must know! They share everything that you need to know before selling your items on eBay so that you DON’T GET BURNT, and also include detailed information about where to source your products from.

* Incredible titles and descriptions – Ever been stuck wondering how to go about wording your items listing? Wonder if different wording makes a difference? The answer is YES it DOES make a HUGE difference. Great headlines = more visitors to your auctions. Great descriptions = more bids. More bids = more money. Learn the secrets to incredible eBay titles and descriptions here.

* Keeping track of 10 or more items at any one time on My eBay becomes very messy indeed. Large scale listings require the appropriate software and systems in place to ensure that you don’t get hopelessly confused! Luckily, there are now lots of specially-designed tools out there to make your life a whole lot easier! They show you what the best of these are and how to use them!

* Discover step-by-step how to create professional listings in bulk, track the status of sales, generate customized reports, assign individual start times for each listing or group of listings, manage buyer communication and more!

* eBay reports that sellers boost their revenue by 25% in the first three months of opening a store! That’s true, but that’s only the average. The best sellers boost their revenue by 200% or more. You will learn how!

* How to become a trading assistant. You’ve learned a lot about eBay so far. You’ve opened a store, or are close to it. You’re selling items every day: if it hasn’t become a full time job, it soon will. Now here’s something else to throw into the mix: you can sell your expertise on eBay…

* The BIGGEST secret to making MASSIVE return on investment from online auctions is to get customers to buy again and again from you. Sometimes you’ll want to create loss-leading products in order to get customers into your ‘funnel’. You will learn some cutting-edge, essential strategies to getting customers to keep coming back for more. Pay attention to this advice!…

And there is sooo much more than all this. There are over 16 hours of step by step video lessons, written versions of the lessons, interviews with lots of eBay PowerSellers who spill their secrets and a whole lot more.

I couldn’t recommend Sky High Auctions any more strongly. But be sure to go to the special page I have set up to claim your discount.

http://www.john-thornhill.com/discounts/skyhighauctions

In fact anyone who has read my best selling eBook ‘Auction Profit Streams’ http://www.auctionprofitstreams.com/ will know the phrase ‘many streams make a river’. What that basically means is you may not make much money from one income stream but you can make a lot of money from multiple income streams that can turn your business from a small ‘stream’ into a raging ‘river’.

Well if you like creating niche websites that can generate an affiliate income and as many income streams as you like I’ve just found something that I think you are going to love.

In a hurry? http://www.buildanichestore.com

It’s a complete solution to building eBay affiliate websites which automatically attract free search engine traffic and which then automatically transfer this traffic through to eBay who will pay you 65% of their earnings from sales you generate.

The program is called Build A Niche Store and the system they’ve created takes care of everything for you.

Basically, in the space of about 10 minutes (once you are familiar with how the software works) you can create a fully functional eBay affiliate website targeted to the niche market of your choice. All you do is install the script (as per the simple Manual instructions), choose your target market, choose your template and press build. And after you have built one store you can build another, and another, and another. In fact you can build as many stores as you wish.

These stores then automatically update as new products are listed for sale and old listings expire from the eBay marketplace and the software has built in development features which enable you to create new store pages, add content to these pages, create content pages, modify your template etc etc.

Your store content is all search engine friendly which will provide the foundation for attracting targeted traffic from the search engines and you can then use the development features to attract more targeted visitors which will in turn mean more eBay affiliate commissions.

It really is a brilliant concept and I’ve been hearing great things about the guys behind the project and the member forum which you get lifetime access to when you purchase the product.

Build A Niche Store comes with a step by step user manual which will walk even the most technically inexperienced through setting up their eBay affiliate website, 9 professional template layouts which can be customized (from inside your admin panel) to match your target niche, lifetime member forum access, comprehensive product support and possibly most importantly – an UNLIMITED domain license which means you can build as many of these niche websites as you want for the small one time fee.

The official Build A Niche Store website has a live demo set up and some great case studies showing you what you will be able to do with the software.

My advice – check this one out…

http://www.buildanichestore.com

Well first of all lets find out who Dave Guindon actually is. Dave started out on eBay just like I did and has been working online since 2000. He has been teaching others how to build their business since 2003 and has created many successful products such as Hot Item Finder, Auction Yen and Cam Studio Pro. So it is clear to see Dave knows his stuff.

So what will Dave teach you?

Here are just a few of the topics Dave has covered in great detail in video format in Dave’s Online Videos.

• How to create an eBook, website, and PayPal delivery system
• Selling Software on eBay
• How to Create an Eye-Catching eBook Cover
• How to Setup a Product to sell through ClickBank
• How to Make Money with Google Video and YouTube
• Setting up a Web Site Series
• Setting up a Newsletter … from start to finish
• List building tactics using eBay, Google and other methods

And Dave keeps adding more content each month so the site just keeps growing.

So can Dave really teach you how to make money?

Well the beauty of Dave’s Online Videos is he seems to have covered every niche possible. From eBay to Blogging to ClickBank. In fact the only downside I can see with Dave’s Online Videos is on your first visit you may be overwhelmed with all the topics covered. However, no matter what your niche is you will find something that interests you.

Also, the beauty of watching a video as opposed to reading an eBook is you can see what is happening right in front of you. This is excellent if you sometimes find written instructions hard to follow.

So if you want to learn about Internet Marketing in general then Dave’s Online Videos really is one of the largest money making resources I have ever seen and I can highly recommend you check out what Dave has to offer.

And before you head over you will be delighted to know I have managed to secure you a massive discount off the regular price.

So to grab your discount and secure your spot head on over to:

http://www.davesonlinevideos.com/

But is it true?

AuctionTNT is an eBay seller resource created by Mike Enos. The main purpose of AuctionTNT is to provide you with all the tools and services you need to give your potential eBay customers a better shopping experience. It does this by helping you promote yourself as a trustworthy, professional seller.

My first impression of AuctionTNT is the fact everything for the eBay seller seems to be covered. There seems to be a tool for every possible auction scenario and Mike’s eBay experience clearly shows in the way he has built the site. It also appears Mike has accommodated for every level of eBay experience from newbie to PowerSeller. Although if you are a newbie you may be a little overwhelmed on your first visit as the site is huge. However, there are plenty of video tutorials on the site to show you how everything works and it wont take long to become familiar with the whole site.

I also think this site will benefit someone who is less experienced with creating good looking listings as the main problems are covered, problems such as:-

How do I add audio to my listings? How do I add video to my listings? How do I add pictures to my listings?

These are questions I am asked a lot and unless you are experienced in HTML this can be quite complicated. However, creating excellent looking listings with AuctionTNT becomes a breeze as adding pictures, audio and video is so simple. The main reason for this is all your media is stored in your AuctionTNT account so there is no need to store everything on your own hosting account.

And it’s not just the tools that are invaluable, there is also a ton of resources on the site that can help you become a more profitable eBay seller. Resources such as the fantastic bonus section that includes hundreds of dollars worth of eBay related eBooks and software from some of eBay’s top sellers.

There is also a Dropshipper / Wholesaler of the week section. Each week you will be provided with a spotlighted supplier of the week. This is an excellent resource for seeking out those hard to find wholesale products. There is also a Dropship / Wholesale search engine.

And I am just scratching the surface. There are also a ton of other resources, tools and tutorials that make this one of the most comprehensive eBay seller resources on the Internet today.

So is AuctionTNT for you?

Mike has done an excellent job and has tried to create a resource for everyone but my honest opinion is AuctionTNT will benefit the new eBay seller more than the experienced eBay seller. Most experienced sellers will have everything in place already but if you are just starting out this could be one of the best investments you ever make. However, saying that no matter what level you are at you should still check out what Mike has to offer.

So take a look at AuctionTNT and decide for yourself if you need it by visiting:

www.auctiontnt.com